Shipping policy

Shipping Policy

Logicraft (a trading name of Bigheart Products Ltd) · Last updated: 28 May 2026 · Version 01 (DRAFT)

DRAFT v01 — prepared by in-house Legal Counsel (AI) for Sunita's review. Not yet reviewed by a qualified solicitor. This is a working draft, not formal legal advice. Confirm the highlighted decisions and placeholders before publishing.

1. Where we deliver

We currently deliver to addresses within the United Kingdom only. We do not ship internationally at this time.

2. Order processing and dispatch

Orders are fulfilled for us by Amazon (Multi-Channel Fulfilment) from UK stock. We aim to dispatch orders within 1 business day of your order being placed. Orders placed at weekends or on UK public holidays are processed on the next business day. You will receive a dispatch confirmation email with tracking when your order is on its way.

3. Delivery options, timescales and cost

All prices on our website include UK VAT. Delivery costs (if any) are shown at checkout before you pay.

4. Delivery estimates

Delivery timescales are estimates and run from the date of dispatch, not the date you order. The large majority of orders arrive within these estimates, but they are not guaranteed and can occasionally be affected by carrier delays, weather or peak periods.

Under the Consumer Contracts Regulations 2013, unless we agree otherwise we will deliver your order without undue delay and in any event within 30 days of the order. If we miss an agreed delivery deadline that was essential, or fail to deliver within 30 days and you do not agree a new date, you may cancel the order and receive a full refund.

5. Tracking your order

Once your order is dispatched you will receive a tracking link by email so you can follow your delivery. Orders are dispatched in plain, unbranded packaging.

6. Delivery address and failed deliveries

Please make sure your delivery address is complete and correct at checkout — we cannot be responsible for orders delayed or lost because of an incorrect or incomplete address. If a delivery is attempted and you are not available, the carrier will usually leave a card or attempt redelivery in line with their normal process.

7. Lost, delayed or damaged parcels

If your order has not arrived within the estimated timescale, or arrives damaged, please contact us at bigheartproductsltd@gmail.com with your order number and (for damage) a photo, and we will put it right. Your statutory rights are explained in our Returns & Refunds Policy.

8. Risk and ownership

Responsibility for the goods passes to you when they are delivered to the address you gave us.

9. Contact us

Bigheart Products Ltd (trading as Logicraft) · Registered office: 71–75 Shelton Street, Covent Garden, London WC2H 9JQ, United Kingdom · VAT GB 502287906 · Email: bigheartproductsltd@gmail.com.

Relevant law: Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013; Consumer Rights Act 2015.